Hearing Aid Check & Repair

FAQ: Frequently Asked Questions

Q1: Which hearing aids do you service?

A1: We are currently servicing top major brands including Oticon, Phonak, Resound, Signia, Starkey, and Widex.

Q2: I moved from another state and I cannot get service from where I purchased my hearing aids.  Do you provide repair service to only those who purchased from your clinic?

A2: No, we do service patients who do not have access to their former provider, such as seasonal residents or visitors.

Q3: I bought hearing aids online and the warranty is out.  Can you check my hearing aid?

A3: Depending on the brand of your device.  Some device is a private labeled and their fitting software are not shared with us providers outside of their operation.  Just call and check with us if we are able to help you.  Note that online purchase of hearing aids is not legal in the state of Florida, and we do not endorse the practice.  Fitting device to compensate hearing deficiency accurately is very important.  Providers' knowledge of physiology and pathophysiology of the auditory system, as well as danger of  unfit amplification using current technology is more important than getting more expensive devices.  As a doctor of Audiology, I bring years of learning and experience to the care and fitting of my patients.

Q4: What is the process to move forward with your service?

A4: Contact us via phone or email, and we will discuss your situation and consider the best possible solutions.  We will collect information from you, so we may identify the best course of action for your particular needs.

Q5: What type of information do you need?

A5: The manufacturer, model, age of hearing device, symptom(s) or problems, how long you had the problem,  availability of hearing test result  that is performed by a licensed audiologist etc…

Q6: What is the cost?

A6: It varies depending on the time and parts that need to be replaced and/or fixed.  A service fee will be calculated by the amount of time needed in diagnostic time and repair.


Simple repairs can be done during the initial visit at the site. 

  

When a repair involves electronics and requires opening the hearing aids, the hearing aid needs to be sent to the original manufacturer.  A third company repair is not currently available.  The cost of manufacturer’s warranty varies depending on the age of the hearing aid.

Q7: My hearing aid is still covered by a manufacturer warranty.  Do I need to pay for the warranty if I get service through you?

A7: No, you don’t need to pay for the warranty if your hearing aids are still covered under the warranty and also registered under your name.  You will be responsible only for the service fee.

Q8: If my hearing devices are under warranty why do I need to pay the service fee?

A8: We don’t bill for those who purchase hearing devices from us, because we provide a comprehensive after care service.   All audiologists are working independently from the manufacturer and we are not reimbursed for the service we provide.  You have a choice to contact your original dispenser and ask for the warranty service, they may do the service at no cost to you.

Professional Recommendation

  • At AAHA we do our best to serve our community with their best interest in mind. 

  • There may be times we have to say no to ‘just fixing’ it when the device is not right for a patient. 

  • In some cases, the expense of repair may not be worthwhile or in the best interest of the patient’s needs.  

  • I will provide an honest evaluation based on your device and my past experiences with many other patients. 

  • I don’t practice a typical “sales model”, but rather follow a best case “medical model”. 

  • My goal is to improve or resolve any hearing aid issues by using best practices and always keeping in mind the best interests of the patient.

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